Discover Service Design Masterclass transcript

Watch the Discover Service Design Masterclass video and find out more about the short course.

Dr Nicolas Rebolledo, Senior Tutor, Service Design: The RCA Service Design Masterclass, is an intensive introductory course to service design which is a creative, human-centred and very practical approach to help teams and organisations create and deliver better customer experiences and look for new forms of value creation.

The course is based on four half-day sessions where you will get a combination of first case studies and real-world experiences on how service design is actually transforming organisations. Second, a set of creative and practical techniques that you can then take into your workplace and change it. And third, you will work on a short project based on real-world challenges that organisations are facing.

This is an online course that will give you the opportunity to collaborate and network with people around the world, using professional tools for delivering services and projects.

Taking a short course on service design at the RCA will give you the opportunity to connect with the number one school of design in the world, giving you access to understand how to deliver better services in different contexts across sectors globally it is all about service design in practice tools and methods and mindsets to transform your organisations and the way you work.